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FAQ’s

Can I cancel or edit my order?

Once the order has be placed, you cannot cancel or edit it (specially for the customized orders). However, for regular items you can contact us if you want to edit your orders as soon as possible.

Can I change my shipping address?

No, you cannot change your shipping address. The address provided in the contact form would be considered as your shipping address.

Can I pre-order?

Yes, you can pre-order by contacting to our sales.

What happens if my package is lost or stolen?

In case of lost or stolen package, a thorough investigation would be conducted.

I am missing an item from the order? What should I do?

In case of missing item, you may file an complain to our sales team, the missing item would be sent to you as soon as possible.

What shipping method do you offer?

All transportation is done via road with the help of our roadways logistics.

Where do you ship?

We ship to your nearest transportation center.

Is there any exchange policy?

No, we do not have any exchange policy. Orders place by you would be considered final. However, in case of damaged piece, please contact us

What are the payment options?

We accept cash and bank account payment

Can I cancel or edit my order?

Once the order has be placed, you cannot cancel or edit it (specially for the customized orders). However, for regular items you can contact us if you want to edit your orders as soon as possible.

Can I change my shipping address?

No, you cannot change your shipping address. The address provided in the contact form would be considered as your shipping address.

Can I pre-order?

Yes, you can pre-order by contacting to our sales.

What happens if my package is lost or stolen?

In case of lost or stolen package, a thorough investigation would be conducted.

I am missing an item from the order? What should I do?

In case of missing item, you may file an complain to our sales team, the missing item would be sent to you as soon as possible.

What shipping method do you offer?

All transportation is done via road with the help of our roadways logistics.

Where do you ship?

We ship to your nearest transportation center.

Is there any exchange policy?

No, we do not have any exchange policy. Orders place by you would be considered final. However, in case of damaged piece, please contact us

What are the payment options?

We accept cash and bank account payment